Policies
Privacy policy
Privacy Policy
Effective Date: 06/21/2025
Eleanor Armory LLC (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website [https://www.eleanorarmory.com] (the “Site”) or interact with us online.
1. Information We Collect
Personal Information:
We may collect personal data you provide voluntarily, including:
Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party providers)
Order history and product preferences
Automatically Collected Information:
When you visit our site, we may collect:
IP address
Browser type and version
Device type
Pages visited and time spent
Referring website or search engine
2. How We Use Your Information
We use the information we collect to:
Process and fulfill orders
Communicate with you about your purchases
Provide customer support
Send marketing and promotional content (if you opt in)
Improve our website functionality and user experience
Comply with legal obligations and prevent fraud
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
Trusted service providers (e.g., payment processors, shipping companies) to fulfill orders
Marketing partners for targeted advertising (with consent)
Law enforcement or legal entities if required by law or to protect our rights and safety
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Keep your shopping cart active
Analyze site traffic and usage patterns
Personalize your experience
You can control cookie settings through your browser preferences.
5. Your Choices
You can:
Opt out of marketing emails at any time by clicking “unsubscribe”
Update or delete your account information by contacting us directly
Disable cookies via your browser settings (note: some features may be affected)
6. Data Security
We use industry-standard security measures to protect your data, including SSL encryption and secure payment gateways. However, no system is 100% secure, so we cannot guarantee absolute protection.
7. Children's Privacy
Our website is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children.
8. Firearms & Legal Compliance
We comply with all federal, state, and local laws regarding the sale of firearms and firearm-related products. Any information collected for age or eligibility verification is handled securely and used only for legal compliance.
9. Changes to This Policy
We may update this policy occasionally. Changes will be posted on this page with the updated effective date. Continued use of the site after changes constitutes acceptance.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Eleanor Armory LLC
Email: EleanorArmoryLLC@gmail.com
Phone: 423-582-0548
Mailing Address: 288 Oak Ave, Trenton Ga 30752
Return & Refund Policy
Overview
Due to the nature of our products and services, all sales are final unless explicitly stated otherwise below. Eleanor Armory LLC operates primarily on a build-to-order and special-order basis and does not maintain excess inventory.
All Sales Final
No returns or refunds on:
Firearms
Serialized parts
Ammunition
Magazines
Optics
Accessories
Components or parts
This includes special orders, custom builds, drop-shipped items, and build-to-order products.
Once an order is placed, it cannot be canceled, modified, or refunded.
Installed or Modified Items
Any item that has been installed, mounted, test-fit, fired, used, or modified is not eligible for return or refund.
All labor charges, including but not limited to:
Assembly
Installation
Diagnostics
Sighting-in
Function testing
are non-refundable.
Special Orders & Build-to-Order Items
All special-order and build-to-order items are non-returnable and non-refundable.
Payment is required in full prior to ordering.
Lead times are estimates only and may vary based on manufacturer or distributor availability.
Defective Products & Manufacturer Warranty
Defective items are covered by the manufacturer’s warranty, not Eleanor Armory LLC.
Customers are responsible for initiating warranty claims directly with the manufacturer.
We do not issue refunds for defective products but may assist with warranty coordination at our discretion.
Shipping costs related to warranty claims are the responsibility of the customer unless otherwise specified by the manufacturer.
Shipping Errors
If an incorrect item is shipped due to our error, customers must notify us within 48 hours of delivery.
Items must be unused, uninstalled, and in original packaging.
Approved claims will be resolved with a replacement only, not a refund.
Legal & Compliance Responsibility
No returns are accepted on items restricted by federal, state, or local law.
It is the customer’s responsibility to ensure all purchases are legally compliant before ordering.
Policy Acceptance
By placing an order with Eleanor Armory LLC, the customer acknowledges and agrees to this Return & Refund Policy in full.